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RETURNS AND CANCELLATIONS

GENERAL INFORMATION ON RETURNS AND CANCELLATIONS

Return Policy

 

 Items purchased in BuyDoujin.com can be returned for refund or exchange within 14 days of receipt of shipment under circumstances below.

 

Unopened Items: You may return any unopened item in its original condition for a refund (Item price only. Shipping fees are excluded). Products that have been opened will not be eligible for return.

 

Shipping Error: In cases when we made a mistake in shipping (e.g. wrong items delivered), we will exchange the item with the correct one with no additional costs for you.

 

Defective Items: When an item you receive comes with a manufacturer’s defect, we will send a replacement after receiving the product back. When the item is no longer obtainable, we will arrange a full refund.

 

Refused or Undeliverable Packages: We do not accept any returns and refunds due to errors by the purchaser, or refused deliveries. Please double check personal, and any other information when submitting your order.

 

 

How to Return

 

PLEASE CONTACT US IN PRIOR, BEFORE PROCEEDING WITH THE RETURN.

 

All refunds and replacements will be refused when we do not receive prior notices.

 

Please provide us with photos of the damaged item, and send it back to us with the box you received.

This must be done within 14 days from the date of contact.

We strongly recommend you to track the package, as we cannot otherwise guarantee that the returned item will get to us, and in case the item doesn’t arrive, we will not be able to place a refund.

 

 

About Cancellations

 

All cancellations of orders are accepted as long as they have not been “Processed”.

Since PayPal will charge you the moment you place an order, we will need to process a refund.

 

Email our Customer Service (info@buydoujin.com) to cancel an order.

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